CiviCRM is a powerful, web-based contact relationship management (CRM) system. It allows an organisation to record and manage information about the various people and other organisations it deals with. CiviCRM is more than just an address book, it also allows you to track your interactions with people and organisations and to get them to engage with, and potentially give money to, your organisation through your website. The information you gather is all stored in one place but you can access it from anywhere.
CiviCRM focuses on the needs of non-profits. Most business CRMs are focused on managing commerce; CiviCRM emphasises communicating with individuals, community engagement, managing contributions, and administering memberships.
CiviCRM is open source, which means there are no license costs or user fees associated with using the software. CiviCRM is web-based, which means it can be accessed by many users at the same time from different locations. Read more about CiviCRM at http://en.flossmanuals.net/CiviCRM and http://civicrm.org
EM Solutions provide consulting and support services for CiviCRM, including: